See Your Entire BPO in Real Time
Remote work shouldn't mean flying blind. NexGen brings the visibility of the physical floor to the digital cloud.
Every Agent
See who is on a call, who is wrapping up, and who is available instantly.
Every Team
Visualize team clusters and supervisor span-of-control at a glance.
Every Supervisor
Empower floor walkers to assist agents virtually just like they would in person.
Active Shifts
Monitor shift adherence and break compliance in real-time visual layouts.
Built for Call Center Reality
Generic tools fail in high-volume environments. We built specific features for the unique pressure of BPO operations.
Walk-in Team Rooms
Permanent virtual rooms where teams sit together. An agent can just speak up to ask for help, exactly like sitting in a pod.
Supervisor Visibility
"Walking the floor" is back. Supervisors can visually scan their team, see status indicators, and drop in to assist instantly.
Multi-screen Monitoring
Share multiple screens simultaneously for complex troubleshooting or training sessions without switching contexts.
Recording & Transcription
Every interaction captured securely. Automated QA capabilities with searchable transcripts for compliance.